ORDER-BY-PHONE:

To place a mail/catalog order by phone....
call TOLL-FREE at 1-800-594-5115 (ORDERS ONLY)
(Order inquiries cannot be accepted through the new toll-free order-by-phone system.)
Monday - Friday: 10:00-6:00 (CST)

CUSTOMER SERVICE:

Please note, as our system has changed....
For product information, product stock availability, order status or backorder status information, please email us at:

or call Customer Service at 1-630-435-8657.
Monday - Friday: 10:00-6:00 (CST)
Please include Name, Address and Order Number or Invoice Number.
Order inquiries cannot be accepted through the new toll-free order-by-phone system.
Most inquiries are answered during weekdays, within 24 hours via email.

ORDER TRACKING INFORMATION:

Please check your email regularly. Both *UPS.com and the **U.S.P.O. Priority Mail Service, will send email shipping notifications, to the email address that you provided in your order, informing you that your package is in transit and giving you an estimated delivery date, after your package has been picked up and/or processed at their distribution centers. Please be sure that you have provided us with a legitimate email address, otherwise neither UPS.com or the U.S.P.O. Priority Mail Service, will be able to notify you of any shipping information via email.

- For ALL *UPS.com "tracking inquiries", please see our UPS.com package tracking page.

- For ALL **U.S.P.O. Priority Mail Service "tracking inquiries", the U.S.P.O. tracking service only provides pickup, estimated delivery time and delivery confirmation information. No other in-transit information is available.

(If you have provided us with a legitimate email address, and you have not received an email shipping notification from either UPS.com or the U.S.P.O., chances are your order has not yet shipped, or perhaps your spamware has blocked the email notification message. We suggest that you also check your email trash/delete folder.)
NOTE: ALL ROCKET ENGINES, HAZMAT and FLAMMABLES are shipped U.S.P.O. MAIL Ground, to the continental U.S. only.