NOTE: Both UPS.com and the U.S.P.O. Priority Mail Service, will send email shipping notifications, to the email address that you provided in your order, informing you that your package is in transit and giving you an estimated delivery date, after your package has been picked up and/or processed at their distribution centers. Please be sure that you have provided us with a legitimate email address, otherwise neither UPS.com or the U.S.P.O. Priority Mail Service, will be able to notify you of any shipping information via email.

This UPS.com package tracking service can only provide tracking information, on your order, provided your order was shipped UPS, and not U.S.P.O. Priority Mail. This online UPS Package Tracking Service program will only provide you additional UPS in-transit shipping information after your package has been picked up from our shipping locations and has been processed at the UPS distribution center or local hub.
(If you have provided us with a legitimate email address, and you have not received an email shipping notification from either UPS.com or the U.S.P.O., chances are your order has not yet shipped, or perhaps your spamware has blocked the email notification message. We suggest that you also check your email trash/delete folder.)

NOTE: ALL ROCKET ENGINES, HAZMAT and FLAMMABLES are shipped U.S.P.O. MAIL Ground, to the continental U.S. only.

UPS "GROUND" SHIPPING AVERAGE TRANSIT TIMES
FROM OAKRIDGE.

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Please Note: If you are unable to track your package through our UPS.com Package Tracking Service, it may be because your order was shipped via the United States Postal Service or your order has not been been processed due to a temporary "out of stock" issue. Tracking orders placed prior to 8/01/04 may require the letter "W" added to the beginning of your online order "Shopper Id" number. UPS does not keep tracking records over 6 months old. If you need additional information about your order, please email us at:

Most inquiries are answered during weekdays, within 24 to 48 hours via email (not including weekends and holidays).
We are internationally known for our wide selection of over 40,000 products. Most items are shipped within two to three business days. However, Euro and Canadian imported items, artisan handcrafted specialty scale miniatures, doll house miniatures, scale model building components and miniatures, vary in availability, depending on the artisan, cottage industry manufacturer or small specialty manufacturer. Items which are out-of-stock at the time of ordering, please allow 2 - 3 weeks.

Thank you for your patience and cooperation and thank you for shopping Oakridge!
Our customer's satisfaction is important to us and we appreciate your business.